Frequently Asked Questions

This is where you will find our most common answers. If you have any questions left, please don’t hesitate to contact us.

General

How long does it take to receive my order?

Orders ship out within 24 hours of purchase via USPS with tracking.  It usually takes 3-4 business days to receive your order.

Can I change or cancel my order?

Once an order has been placed, we are not able to cancel it.  However, we will try to work with you on your changes  if we are able to catch things in time.

Do you provide technical support?

Yes!  If you have any questions about door installation or the products we offer – please don’t hesitate to contact us!  If we don’t answer, please leave a message and we’ll get back to you as soon as we can!

How long have you been in Business?

JENTRA was founded in 2011 by Jennifer and Travis Kelley.  Travis has an extensive background in fenestration and saw a need to improve the current status quo for door installation and prehanging. 

CHEATAH Door Level

Where can I buy the CHEATAH door level?

You can purchase the CHEATAH door level on our website by clicking here.  Please allow 3-4 business days to receive your order.

What kind of doors does the CHEATAH fit?

The CHEATAH door level fits all 1-⅜” & 1-¾” doors such as:  Commercial and Residential doors – Single or Double doors – BOTH Inswing and Outswing doors – Doors with Sidelights or Transoms – Doors with Applied Casing – even Split Jamb doors!

  

The CHEATAH looks thin – is it durable?

Since it’s designed to fit in the tight spaces around a prehung door – the CHEATAH door level has a very compact design.  But since it’s built using a re-enforced & flexible material – the CHEATAH door level is designed to take even the toughest job site abuse. 

How long does it take to install a door using the CHEATAH?

For a standard prehung interior door – you should plan for at least 30 minutes.  

For a standard prehung exterior door – you should plan for at least 45 minutes.

Every door installation is unique and some complicated installations can take longer.

Door Prehanger Products

Do you make SHIMPADS for interior doors?

We are currently working to make our rubber shim pads to fit 1-⅜” interior doors.  If you are interested in these, please contact us to be added to the waiting list!

Do I have to bore through the jamb to use the ORANGE plug?

Yes – our Orange door shipping plug is designed to go through the jamb – into the bore of the door slab.  This provides the most secure connection and allows for a staple-free assembly. 

Do you offer bulk shipping?

Yes – please contact us for orders larger than what we offer on our website.  We will work through our local couriers to source the best available pricing for your order.

Can I set up an account with terms?

Yes – please contact us to receive our credit application.  Payment terms are NET 30.


JENTRA™

794 32nd Ave NW
Backus, MN 56435
(855) 947-4300
sales@jentratools.com

Mon-Sat: 8am - 5pm

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Copyright 2021 JENTRA™. All Rights Reserved.  Tools are sold under US Patents 8,677,636 and 9,482,016.